Nespresso - Golf
VIDEO
SOCIAL
BRAND
THE PROBLEM
Nespresso wanted to equip their teams with the tools to better support Deaf customers and colleagues across their 827 boutiques worldwide.
The ask? A series of bite-sized, easy-to-digest training videos covering British Sign Language and Deaf awareness — made for boutique teams, retail partners and head office staff alike.
OUR APPROACH
Filmed in our studio using a clean colorama setup, each video puts the focus where it matters — on real interactions and practical tips. Working closely with BSL presenter Feras Al-Moubayed, we brought key signs and scenarios to life with clear visuals and animated text graphics to support learning.
This wasn’t about box-ticking. It was about creating content with purpose — helping teams feel confident, empowered, and ready to connect with every customer who walks through the door.
Testimonial
“A massive thank you to the team at ITCH for bringing this project to life — and making it a lot of fun along the way. Now it’s over to us to make the most of these exceptional learning tools
and put them into action!”
Vincenzo D’Aniello - Customer Facing Learning Manager
