Senior Account Manager/Client Partner
01 October 26
Permanent
Hybrid
£40k - £55k
Description
As a Senior Account Manager, you must nurture our existing clients, grow accounts year on year, and provide a top-level client service experience. As a senior member of Team ITCH, you will be a role model to more junior staff, lead by example, and embody the values of ITCH.
You will be measured on a series of KPIs designed to help you excel in the role, with the main objective of keeping your clients happy and growing their accounts.
A SAM is an expert in client management, project management, delivery and communication.
You are an ultimate all-rounder, with as much skill in time/budget/schedule management as you have with client comms and problem-solving.
Your role within the Account Management team is not only to manage projects from start to finish but it’s about identifying opportunities for growth and developing relationships that make ITCH indispensable to our clients. You’re the first port of call for any content requirements and each client believes you to be their own Brand Ambassador and advocate.
You are tasked with working with the Client Director to seek out and explore opportunities, think commercially about ideas and opportunities and effectively communicate that internally.
Within ITCH, you play an integral role in the management of resource allocation, schedules and delivery. You are a key figure in the team and must build and maintain strong relationships with all members of the team to ensure projects run smoothly. This includes support and encouragement and always being approachable.
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You are responsible for effective briefing to both editors and filmmakers, to ensure the translation of creative to final output.
Process is a key part of your role and ensuring process is followed across all your projects is vital.
Key Skills
- Ensure best-practice project management processes, overseeing day-to-day workflow in the studio and keeping everything on track
- Understand your client’s business goals and needs and actively participate in the solution process
- Estimate project budgets and cost estimates and create timelines accordingly via Monday.com
- Pitching ideas internally and externally
- Track all new business wins
- Develop and grow clients - understand opportunities and bring them to the wider team
- Plan and manage internal resourcing alongside the AM dept
- Report to Client Director and work with them to grow your clients
- Build and maintain internal and external relationships
- Manage and oversee feedback processes
- Receive, translate and deliver on a wide range of project briefs
- Administration tasks that will help to keep campaigns well-managed and organised
- Quality control of all work that is submitted to clients
- Sharing and logging campaign details from the client to all team members/making sure they’re centrally available
- Writing status reports throughout the duration of the project to keep clients and peers updated
- Presenting internally and presenting to clients
- Entertaining clients
- Reporting on campaigns to Company Directors
- Using your knowledge and skills to push clients, the team and the agency in the most productive direction
Responsibilities
- Clear and confident communication skills
- A keen eye for detail, proofreading, and quality control
- Expertise in Monday.com software
- Ability to understand and grow client accounts
- Awareness/willingness to learn about the creative processes and techniques. Specialising in film, production, and content for social media
- Understanding of accurate quoting and budgeting in relation to projects (considering margins)
- Maintaining strong client relationships to ensure successful delivery and execution
- A solutions-based approach to all aspects of your role
- Significant experience in professional client relationship management
- Ability to strategise at a senior level
- Experience of working as part of a team as an authoritative figure
- Ability to work under pressure whilst maintaining a cool head
- A personable and professional character that will allow you to build client/supplier rapport
- Flexibility and adaptability to changing workloads
- Superb time management skills and capacity to prioritise tasks
- Ability to work on your own initiative
Perks
What you'll find at ITCH
We're a team of 50+ experiencing real, sustained growth — with each project levelling up not just in budget, but in creative ambition. We're a BIG agency condensed into a small(ish) package, working with serious brands: IHG, Canon, Nespresso, Westfield, BNY Mellon, JP Morgan, M&G, eToro and more. Projects span film, photography, animation, strategy and design. We hire experts. People who get excited by the work, see opportunities everywhere, and bring genuine depth to everything they do. Our people are our number one priority — the collaborative nature of everything we do results in award-winning, client-pleasing, genuinely fun work. We work hard, and we recognise that.
- The chance to help shape the next phase of growth at ITCH
- Daily collaboration with senior leaders who will value your input and support your progression.
- Room to experiment, learn, and build smarter systems and better outreach.
- Hybrid working
- Team socials and an annual Summer Event
- A salary that reflects your experience and impact.
- Yearly pay review and potential for up to 18% annual bonus (based on business and personal performance)
- Health Insurance
- Yearly training budget and development Days
- 25 days holiday (pro rata)
ITCH benefits
Happy, healthy people do their best work, so we make sure our people have all the things they need to thrive.
Annual Bonus Scheme
When the company thrives, you do too. We share success through an annual bonus.
Christmas Closure
We shut down over the festive period. No emails, no meetings, no need to book time off.
New Business Incentive
Got a lead that turns into a win? We’ll thank you properly for helping grow the business.
Volunteering
Our team each get a day each year to give back to a cause that matters.
Referral Bonus
Know someone brilliant? Introduce them to us and there’s a reward if they fit the team.
Cycle to Work Scheme
Save money on bikes and kit, good for you and for the planet.
Health Insurance
Access to private healthcare so you can look after what matters most.
Extra Holidays with Time
The longer you’re with us, the more time off you get. Because loyalty means a lot in our industry.
Mental Health Support
Get free access to mindfulness tools to help keep your head in the right place.
Annual Training Budget
Everyone gets a pot to spend on learning something new to help develop your skills and knowledge.
Join our team
Complete the form and attach your CV, portfolio and a cover letter to apply.
Make content like this
Everything we do comes back to the quality of the work we make. So if you’re still wondering if ITCH is the place for you, have a look at our latest projects.
